Account Ban; Payment Fraud? - Guild Wars Forums

Trail unit · Apr 28, 2009, 05:25 PM // 17:25

Hey,
my account was banned 2 days ago for payment fraud.
I don't have a clue to why this happened, i had just purchased 2 skill packs
off the GW ingame store using a visa 100$ gift card with no other purchases on it.

Everything was added to my account and after about 30min of playing i got disconnected, and upon trying to log back in i got a message saying.

"Account Terminated for payment fraud, this action is permanent. Code=045"

Does anyone have a clue as to why this happened and what i can do to fix it?

Elephantaliste · Apr 28, 2009, 05:42 PM // 17:42

contact support, there is nothing we can do.

Orange Milk · Apr 28, 2009, 06:07 PM // 18:07

Yeah, contact support for ANet AS WELL as the NCSoft store support I'm sure you simply punched in the wrong # some wheres along the line and the card was rejected but the systems check of the card went though AFTER the purchase.

Tullzinski · Apr 28, 2009, 06:18 PM // 18:18

While I agree with Elephant I am having a problem finding anything in the legal section that states your account will be banned for non payment or if the card fails. I did find this:

" If you purchase the Campaign and/or Additional Features online using , without limitation, a credit card, SMS, paysafecard or ELV we will automatically charge you through your chosen payment method for the applicable new Campaign and/or Additional Features purchases, plus any applicable taxes we are required to collect, where you authorize us to do so. All new Campaign and Additional Features purchases are payable in advance. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT. You represent to NC Interactive that you are the authorized account holder or an authorized user of the chosen method of payment used to pay for a new Campaign and/or Additional Features purchase. You agree to promptly notify NC Interactive of any changes to your account number, its expiration date and/or your billing address, and you agree to promptly notify NC Interactive if your account expires or is cancelled for any reason."

Unless you are not the auth account holder? Or maybe it is thier way to notify you that you have a payment issue and cannot access your account until it is cleared up. Since they did not get the money or it failed to process you cannot access whatever you purchased until you get it straightened out. I would bet that once they get the money your account will be OK. I try not to use those kind of cards online it creates too many problems.

Trail unit · Apr 28, 2009, 06:23 PM // 18:23

Alright well i just called and they should be getting back to me about that in an email within 24 hours =\ soo i guess we'll see.

TheodenKing · Apr 28, 2009, 06:35 PM // 18:35

More than likely, it is a little thing we like to call "HuMaN eRrOr."

Support will help you work it out. You also might want to check with the company regarding your Visa gift card.

refer · Apr 28, 2009, 08:14 PM // 20:14

I heard that accounts are never deleted when banned, just made impossible to access. Not sure if that is true, but if it is then nothing will have been lost and this "permanent" ban isn't so permanent after all (if they can flip the switch one way, why not back again?). *crosses fingers*

alluring athena · Apr 28, 2009, 08:23 PM // 20:23

Quote:

Originally Posted by TheodenKing

More than likely, it is a little thing we like to call "HuMaN eRrOr."

Support will help you work it out. You also might want to check with the company regarding your Visa gift card.

I did see something in the NCSoft support section about being very careful when using gift cards to make purchases. Checking with the vendor to make 100% sure of the terms etc.

Hopefully support will sort this issue out in short order
*fingers crossed*

Trail unit · Apr 28, 2009, 08:26 PM // 20:26

alright thankyou ill be crossing my fingers as well

HawkofStorms · Apr 28, 2009, 08:36 PM // 20:36

A friend of mine had this happen and was able to get it lifted. Just show em your online credit card receipt if they don't believe you. Keep contacting em.

Trail unit · Apr 29, 2009, 04:24 PM // 16:24

account ban lifted, thankyou everyone

ne33us · Apr 29, 2009, 04:38 PM // 16:38

Quote:

Originally Posted by Trail unit

account ban lifted, thankyou everyone

Just a question, if you ever come back on this thread, was your "visa gift card" "anonymous" ?
Some banks offer that possibility but online stores do have some issues about that "anonymity" feature.

Gill Halendt · May 25, 2009, 03:31 PM // 15:31

Happened to me as well today.

Is [email protected] the address to contact support for incidents like these?

T1Cybernetic · May 25, 2009, 05:24 PM // 17:24

Quote:

Originally Posted by Gill Halendt

Happened to me as well today.

Is [email protected] the address to contact support for incidents like these?

Yes that is the right address but i think you would get better support if you go to www.guildwars.com/support and use the web support link.

CruelBetrayal · May 25, 2009, 05:47 PM // 17:47

Quote:

Originally Posted by Trail unit

Hey,
my account was banned 2 days ago for payment fraud.
I don't have a clue to why this happened, i had just purchased 2 skill packs
off the GW ingame store using a visa 100$ gift card with no other purchases on it.

Everything was added to my account and after about 30min of playing i got disconnected, and upon trying to log back in i got a message saying.

"Account Terminated for payment fraud, this action is permanent. Code=045"

Does anyone have a clue as to why this happened and what i can do to fix it?

Did you contact [email protected] to lift your 'payment fraud' ban?
It happened to me this morning (probably happened last night but didn't find out
until this morning) and I have sent an e-mail to support and they still haven't
got back to me..

Robinek · May 25, 2009, 07:49 PM // 19:49

Hi,
today my two friends got terminated ban for payment fraud they bought: 2 storage slots, makeover and 2 slots for new charcters but they pay regular visa card. There is one strange thing, both account are linked to one account in NCsoft and this NCsoft accont is baned to.

Could someone tell me what we can do with this, I'll be very glad for your help.

ErinMaelranaidh · May 25, 2009, 10:23 PM // 22:23

Account terminated a few hours ago. Same reason : payment fraud. So far, I found seven other cases on other forums.

Thanks NCSoft. Glad to see how they take care of their customers. Great job, really.

I sent a message to support. Wait and see, now.

Talania Vulcanclaw · May 25, 2009, 10:42 PM // 22:42

This just happened to me too. After four years of being loyal to their game and purchasing plenty of stuff to add on my account ... This is how I get repaid?

refer · May 26, 2009, 04:21 AM // 04:21

I've heard of this happening a lot. Seems Anet cant' handle their site correctly nor prepaid cards.

Tazmanius · May 26, 2009, 05:56 AM // 05:56

Seems to be happening to a few people..
Came back to GW recenly and uograded with new campaigns etc..(ok..they are new to me)

No problem..

Bought 2 extra storage panes and bonus mission pack...and a few days later get banned for payment fraud...
Hope the OP is the way it will be for all of us..really got back into GW and look forward to many hours adventuring..also just bought a second account from amazon....hmm

Bottom line..Issue appears to be something glitching at the online store..not any malicious intent by us customers..Let's just hope they restore our accounts asap..

Apr 28, 2009, 05:25 PM // 17:25	#1
Trail unit Pre-Searing Cadet Join Date: Mar 2007 Guild: brotherhood of the skull[bots] Profession: N/Mo	Account Ban; Payment Fraud? Hey, my account was banned 2 days ago for payment fraud. I don't have a clue to why this happened, i had just purchased 2 skill packs off the GW ingame store using a visa 100$ gift card with no other purchases on it. Everything was added to my account and after about 30min of playing i got disconnected, and upon trying to log back in i got a message saying. "Account Terminated for payment fraud, this action is permanent. Code=045" Does anyone have a clue as to why this happened and what i can do to fix it?

Apr 28, 2009, 06:18 PM // 18:18	#4
Tullzinski Jungle Guide Join Date: Mar 2006 Location: Trying to stay out of Ryuk's Death Note Profession: N/R	While I agree with Elephant I am having a problem finding anything in the legal section that states your account will be banned for non payment or if the card fails. I did find this: " If you purchase the Campaign and/or Additional Features online using , without limitation, a credit card, SMS, paysafecard or ELV we will automatically charge you through your chosen payment method for the applicable new Campaign and/or Additional Features purchases, plus any applicable taxes we are required to collect, where you authorize us to do so. All new Campaign and Additional Features purchases are payable in advance. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT. You represent to NC Interactive that you are the authorized account holder or an authorized user of the chosen method of payment used to pay for a new Campaign and/or Additional Features purchase. You agree to promptly notify NC Interactive of any changes to your account number, its expiration date and/or your billing address, and you agree to promptly notify NC Interactive if your account expires or is cancelled for any reason." Unless you are not the auth account holder? Or maybe it is thier way to notify you that you have a payment issue and cannot access your account until it is cleared up. Since they did not get the money or it failed to process you cannot access whatever you purchased until you get it straightened out. I would bet that once they get the money your account will be OK. I try not to use those kind of cards online it creates too many problems. Last edited by Tullzinski; Apr 28, 2009 at 06:22 PM // 18:22..

Apr 28, 2009, 05:42 PM // 17:42	#2
Elephantaliste Krytan Explorer Join Date: Nov 2008 Guild: adblockplus.or	contact support, there is nothing we can do.

Apr 28, 2009, 06:07 PM // 18:07	#3
Orange Milk Desert Nomad Join Date: Mar 2006 Location: Ganking, USA Guild: Retired Profession: R/	Yeah, contact support for ANet AS WELL as the NCSoft store support I'm sure you simply punched in the wrong # some wheres along the line and the card was rejected but the systems check of the card went though AFTER the purchase.

Apr 28, 2009, 06:23 PM // 18:23	#5
Trail unit Pre-Searing Cadet Join Date: Mar 2007 Guild: brotherhood of the skull[bots] Profession: N/Mo	Alright well i just called and they should be getting back to me about that in an email within 24 hours =\ soo i guess we'll see.

Apr 28, 2009, 06:35 PM // 18:35	#6
TheodenKing Jungle Guide Join Date: Jun 2008 Location: DoA Guild: Dark Order of Retarded Knights (doRk) Profession: N/Me	More than likely, it is a little thing we like to call "HuMaN eRrOr." Support will help you work it out. You also might want to check with the company regarding your Visa gift card.

Apr 28, 2009, 08:14 PM // 20:14	#7
refer Jungle Guide Join Date: Jan 2009 Location: US	I heard that accounts are never deleted when banned, just made impossible to access. Not sure if that is true, but if it is then nothing will have been lost and this "permanent" ban isn't so permanent after all (if they can flip the switch one way, why not back again?). crosses fingers

Apr 28, 2009, 08:26 PM // 20:26	#9
Trail unit Pre-Searing Cadet Join Date: Mar 2007 Guild: brotherhood of the skull[bots] Profession: N/Mo	alright thankyou ill be crossing my fingers as well

Apr 28, 2009, 08:36 PM // 20:36	#10
HawkofStorms Hall Hero Join Date: Aug 2005 Profession: E/	A friend of mine had this happen and was able to get it lifted. Just show em your online credit card receipt if they don't believe you. Keep contacting em.

Apr 29, 2009, 04:24 PM // 16:24	#11
Trail unit Pre-Searing Cadet Join Date: Mar 2007 Guild: brotherhood of the skull[bots] Profession: N/Mo	account ban lifted, thankyou everyone

May 25, 2009, 03:31 PM // 15:31	#13
Gill Halendt Desert Nomad Join Date: Mar 2008	Happened to me as well today. Is [email protected] the address to contact support for incidents like these?

May 25, 2009, 07:49 PM // 19:49	#16
Robinek Pre-Searing Cadet Join Date: Nov 2007 Guild: Marked by [Fury] Profession: Mo/	Hi, today my two friends got terminated ban for payment fraud they bought: 2 storage slots, makeover and 2 slots for new charcters but they pay regular visa card. There is one strange thing, both account are linked to one account in NCsoft and this NCsoft accont is baned to. Could someone tell me what we can do with this, I'll be very glad for your help.

May 25, 2009, 10:23 PM // 22:23	#17
ErinMaelranaidh Ascalonian Squire Join Date: Apr 2007 Profession: Rt/	Account terminated a few hours ago. Same reason : payment fraud. So far, I found seven other cases on other forums. Thanks NCSoft. Glad to see how they take care of their customers. Great job, really. I sent a message to support. Wait and see, now.

May 25, 2009, 10:42 PM // 22:42	#18
Talania Vulcanclaw Academy Page Join Date: Nov 2006 Location: Good ol' England Guild: Jinju Crew Profession: A/W	This just happened to me too. After four years of being loyal to their game and purchasing plenty of stuff to add on my account ... This is how I get repaid?

May 26, 2009, 04:21 AM // 04:21	#19
refer Jungle Guide Join Date: Jan 2009 Location: US	I've heard of this happening a lot. Seems Anet cant' handle their site correctly nor prepaid cards.

May 26, 2009, 05:56 AM // 05:56	#20
Tazmanius Pre-Searing Cadet Join Date: May 2009 Profession: R/Me	Seems to be happening to a few people.. Came back to GW recenly and uograded with new campaigns etc..(ok..they are new to me) No problem.. Bought 2 extra storage panes and bonus mission pack...and a few days later get banned for payment fraud... Hope the OP is the way it will be for all of us..really got back into GW and look forward to many hours adventuring..also just bought a second account from amazon....hmm Bottom line..Issue appears to be something glitching at the online store..not any malicious intent by us customers..Let's just hope they restore our accounts asap..